Terms & conditions
Updated at 2022-12-18
Products and prices
All prices are presented together with the product information. In an event of an incorrect, notably lower than normal price being displayed for a product in our webshop, we will not sell the product at this lower price. We reserve the right to change the price accordingly or to cancel the order should it be apparent the customer is aware of this mistake.
We accepting payments through direct bank wire transfer.
Contact information and customer service
If you have any questions regarding payment system or other please contact us at firstname.lastname@example.org
WHEN ORDERING PLEASE NOTE! We send all orders with full value declared and buyer is not responsible for customs fees or taxes that might be added to your package on arrival in a country of destination. If a package is returned to us, any customs and original shipping costs are non-refundable and any costs caused by the return will be reduced from the refund if the order is then cancelled.
Please note! We ship all orders from ex. factory from RA. You can see the exact shipping cost when picking a shipping method for your order. The total shipping cost depends on the shipping method chosen, the order's total weight and the destination country.
Shipping insurance cost covers full price of the product as listed in invoice . Shipping insurance cost will be added at checkout and to invoice together with delivery charges. Therefore customer will be able to claim reimbursement for any package that is lost, damaged, or stolen while in transit.
Customs/Taxes and Withdrawals
If you are located outside RA, the order will be subject to customs fees. This depends on the customs practices of the destination country and we are not responsible for any additional fees. If your package is returned to us due to customs issues the original delivery costs and return costs are not refundable. Please make sure you are familiar with the customs fees and practices in your country before ordering.
If you are ordering from within RA no additional customs fees or taxes are added to your order when it arrives.
All products listed on our webshop are available in stock upon time of order. Your order will be packed and shipped to you as soon as possible, usually within 10 working days after payment is cleared with the bank. Customer will be notified about payment clearance upon funds arriving to our bank account. When product is shipped we will provide invoices that contain same price as the full price of purchase and price declared at the shipping service.
Shipping is going to be arranged ex factory. If any product on your order is out of stock, an alternative shipping date will be proposed or refund will be arranged, unless you would accept a proposed alternative shipping date..
If the order is returned to us due to not being picked up by the recipient the recipient is liable for all the extra costs caused by this. If the order is sent again the recipient will have to pay the shipping fee once again.
If the order cannot be delivered due to a local limitation, strike, closure of services or other force majeure we are not responsible for the original shipping costs or cost of return. These costs will be reduced from any refund if the order is then cancelled.
Only trackable shipping with tracking number is possible. Please do not request for a cheaper non-trackable options.
Please note! The shipping time can be subject to change depending on the country you are located in and if the destination address is in a remote area.
Within the RA:
Express delivery takes between 3 to 12 business days.
Economy delivery takes between 30 to 180 business days.
Ouside the RA:
Express delivery takes between 5 to 12 business days.
Economy delivery takes between 30 to 180 business days.
We are not responsible for any delays caused by the chosen courier service.
Your order will be delivered by using the local postal delivery or FedEx express delivery service. A tracking number will be provided ones the package is shipped.
It is recommended to never authorize the courier to leave the package at the door, in a mail box etc. without the recipient signing for it. If permission for this is given this effectively ends the carrier's and our liability in an event of any delivery issue. If, for example, the package is stolen because of this, there are no claims to be made.
Limitation of liability
The contents of this website are designed for people accessing the site from within RA and we make no claims that the products displayed are appropriate for use or available outside this territory. We follow the current legislation in force in RA for our products. We are not responsible for any financial losses resulting from future changes in the law. When ordering the customer has to be aware of their local laws and rulings about the use and/or possession of these products. When placing an order you confirm that you have the right in that territory to buy, possess and use such products. You also confirm that you acknowledge that we are not responsible for any losses, costs or fines the delivery of your order might cause.
We do not, at any point, claim (impliedly or expressly) that the function, operation or accessibility of the website will be uninterrupted and completely error-free, that the errors will be corrected or that the website and its servers are free of viruses or other harmful elements.
We do not make any claims (implied or expressed) to the accuracy of the content of the website. We reserve the right to correct errors and make changes to the website and its contents without prior notice or any liability on our part. To the fullest extent allowed by the law, we disclaim all warranties, implied or expressed.
The website may have links to external sites that are not under our control. When clicking these links you will leave this website and go to another website, we do not have control over these external sites and we accept no responsibility nor are we liable for any of the content of the other websites. The inclusion of a link does not mean we endorse the other site, its content or its owner.
We are working closely with our suppliers to ensure that the products we sell are safe; however we cannot guarantee that the products supplied are completely without risk to health. It is the buyer's responsibility to ensure that their use of the products is fully compliant to local laws and best practice guidance in the use and application of these products.
We recommend spot allergy testing before using any products. We are not responsible or liable for any allergic reactions or other harm caused by any products.
Allergy test must be carried out for all ink that is to be used and with the specific bottles that will be used. It is the buyer's responsibility to carry out routine batch tests on products being used and to bring any potential health risks to the attention of their customer before supplying them with the product or using it on them. We strongly recommend that the buyer gets written consent from its customers before supplying ink products to them.
If the buyer is based outside RA , they must ensure that the products comply with all relevant laws and best practice guidance in the jurisdiction in which they operate.
As you may be aware, certain ink products have been placed under closer scrutiny lately. There has been speculation that certain inks may contain chemicals or substances that are potentially harmful to humans. We, the seller, continue to closely monitor any guidelines, advice and information on this subject and make sure to always follow Finnish laws and regulations concerning these products.
Our liability concerning the products we sell is limited to the value of your order.
Subject to fraudulent or negligent misrepresentations, we will not be liable for any losses economic or otherwise, including without limitation loss profits, revenues, anticipated savings, business, contracts, any loss of goodwill or reputation or any indirect or special losses caused to the customer by the faulty representation.
We are not liable for any damage or harm caused by products sold by us to products purchased from us or elsewhere or any damage or harm caused by products purchased elsewhere to products sold by us. We, the seller, are not liable to the buyer for any indirect, incidental loss or damage. Including any loss or damage to any of the following; profits or revenue, anticipated profits, goodwill, business opportunity or business, management time or reputation. For example: in an event of sending a product for maintenance or otherwise fixed by the manufacturer through us we are not responsible or liable for any delays or loss of profit caused by possible long waiting times before getting the product back.
It is a condition of you visiting and using the website that you agree to these conditions and acknowledge and accept that access is at your own risk. We shall not be liable for any damages consequential or otherwise related to your use of the website or inability to access it, subject to any legislation or law to the contrary. We will not be liable or responsible to you for any possible loss of content or material transmitted through or uploaded to the website.
We shall not be liable to you due to our failure, delay or default in carrying out all or any of our obligations under these conditions due in whole or in part to an event of Force Majeure.
The customer can make an order on our site either by registering or also without registering. Unregistered order is handled in the same way as other customers' orders, but there are many advantages for registeration.
- can save shopping lists
- can see the status of their order
- see own order history in our online store
- can add and save multiple delivery addresses
- can add tax number for intra-RA trade (customers outside RA)
- saved personal data, faster ordering experience in future